"There is nothing so useless as doing efficiently that which should not be done at all." Peter Drucker I am writing this from a gate at LaGuardia. My flight home from Affiliate Summit East was supposed to leave twenty-four hours ago. Storms rolled through, the board...

"I came to see, in my time at IBM, that culture isn't just one aspect of the game. It is the game." Lou Gerstner The best culture I ever built ran out of an old firehouse with a bank vault in the basement and jail cells we used as storage closets. Make of that what...

"IBCircle is a rare kind of room, full of leaders who show up to think out loud together instead of trading business cards. The June 3 conversation went right at the question every executive is wrestling with right now: how do you make good decisions when...