Issue #52: Giving Alfie a Voice.
“A team is not a group of people who work together. A team is a group of people who trust each other.” Simon Sinek This week I sat with my leadership team and we gave Alfie a voice. Not a brand voice. Not a tone of voice guide. A real one. The kind of...
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XPFlow Names Patti Jones Vice President of Customer Success Following Chief of Chaos Acquisition
The next phase isn’t about managing clients. It’s about building systems that turn partnerships into compounding growth. Dallas, TX, May 12, 2026. XPFlow today announced the appointment of Patti Jones as Vice President of Customer Success. The move follows...
Issue #51: Did It Make Money?
“Revenue is vanity. Profit is sanity. Cash is reality.” Alan Miltz I spent this week in Dallas with my Alfie engineering team. They are smart. Smarter than me, mostly, especially on the stuff I cannot read out of a stack trace. They kept asking me very...
Issue #50: Run Toward Impakuten. Migrate Fast, Automate the Lift, Grow on the Other Side.
“Don’t be afraid to give up the good to go for the great.” John D. Rockefeller You’re going to hear me say Impakuten a lot. It’s the word I’ve been using for the strategic alliance between Rakuten and impact.com announced on April...